When I told him that had already charged me, and the lady yesterday had ran my card 3 times, my bank had locked my account from further "purchases" from this place. The day after comes and we arrive at the hotel at around 2:00PM only to find out that I've been locked out of my room! As I am sore, and freezing enough as it is, I run downstairs to the front desk where I'm confronted by a gentleman who had tried to run my card again. Frustrated as it was, I get up to my suite, room 649, and I relax, take a quick shower and head downstairs to happy hour. I told her that the room was already paid for, but she didn't pay me any mind. The lady at the front desk had run my card 3 times! (At the 349.51 rate!) saying it was just a precaution. However, when prompted to provide my card at the counter, in case I break something or damage the room in some way, I understood. However, when booking my hotel through, they had already charged me for the weekend. This perfectly shows why people are using Airbnb! More Show lessĪs far as the hotel goes, everything was pretty fantastic! The room, location from heavenly, and the happy hour! All very acceptable. Then when we check out there are 5 different taxes for every day!!!! We only stayed 3 nights, and these charges added an extra $100 to our bill. It also appears that the car keys are left in car unsecured, and that is why cars are being stolen from their valet lot. Skip the food, it is completely tasteless, very poor quality breakfast in regards to flavor, even if it's included, who wants it if it isn't good? Then there was the mandatory valet.but, they fail to keep an employee at the desk, so there is always a delay picking up and dropping off your car. I don't think the 9th floor was ever intended for customers. There was ducting showing outside our room all around the 9th Floor (picture attached). This made us have to constantly cool down our room. This also makes it completely impossible to run any HVAC so it is freezing on bottom floors and excessively hot at the top. The center of the hotel is wide open, allowing for sound from the ground floor to sound like right it is outside your room on the 9th. How did I ever decide to stay here?!?! I looked at reviews?!?!This is an OLD Embassy Suites that has been sold, and not one finger was lifted to update anything.
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